Refund policy
You may request a return within 30 calendar days after delivery. Contact our customer service team with your order number and details of the items. For a voluntary return, please wait for return instructions so the parcel can be identified. We aim to assess requests within 3 business days.
Where and how to return
Returns are sent by tracked post to 9 Allée du Béguinage, 59118 Wambrechies, France. Returns from the UK are international. For a change of mind or a size you selected incorrectly, you pay the direct return postage and any applicable return shipping charges. There is no restocking fee.
Condition and exceptions
For our additional 30-day offer, goods must be unused, unworn and returned with their tags and original packaging. Personalised or made-to-order goods and gift cards are excluded from this additional offer. Sale items have the same applicable consumer rights as full-price items.
Faulty, damaged or incorrect goods
Contact us with the order number and details of the problem. Photographs can help but do not replace your legal rights. Where the problem is our responsibility, we cover reasonable necessary return postage and provide the refund, replacement or other remedy required by law.
UK cancellation rights
For eligible online purchases, you can notify us that you wish to cancel within 14 days after receiving your goods, without giving a reason or obtaining prior approval. You then have another 14 days to send them back. You may inspect or try on the goods as you would in a shop. Missing original packaging or a sale price does not remove these statutory rights. Personalised goods may be exempt where the law allows.
No cancellation or restocking fee is charged for exercising statutory cancellation rights. You bear direct return postage for a change of mind, as explained above. Any reduction for excessive handling is limited to the actual loss of value and only where legally permitted.
Refund timing
Refunds are returned to the original payment method. For statutory cancellation, we reimburse within 14 days after receiving the goods or evidence that they were sent back, whichever is earlier. Standard outward delivery charges are refunded where paid; optional express supplements need not be. For accepted voluntary returns, we refund within 14 calendar days of receipt and inspection. Banks may take additional time to show the credit. Faulty or misdescribed goods retain their separate statutory remedies.
Cancel before dispatch
Contact us promptly if you need to cancel. If your order has not been dispatched, we will arrange cancellation and a full refund. Dispatch does not remove your statutory cancellation rights.
Business and customer service
Henry Mayfair is operated by HNU ECOM DEVELOPMENT LLC. Registered office: 1209 MOUNTAIN RD PL NE STE R, ALBUQUERQUE, NM 87110, United States. EIN: 98-1920920. We do not claim a UK registered office.
Our shared customer service team can be reached at contact@edwardashford.co.uk or +1 (302) 557-3203, Monday to Saturday, 8:00 AM–8:00 PM UK time.
Our US registered office is for business correspondence. Product returns are handled at 9 Allée du Béguinage, 59118 Wambrechies, France, under our return policy.
Exchanges
We accept exchanges for eligible unused and unworn items within our 30-day return window, subject to replacement availability. Contact customer service with your order number, the item and the replacement size or colour requested. Return postage for a change of mind or an incorrectly selected size is your responsibility, and exchanges use the same return address and conditions described above. No restocking fee applies. If a replacement is unavailable, we will arrange a refund under this policy. Faulty or incorrect goods and statutory cancellation rights remain unaffected.